Privacy Policy

1. Information We Collect

When you contact or enroll with Bilingual USA, we may collect parent or guardian names, email addresses, phone numbers, student age or grade, preferred language support, service interests, inquiry messages, and information you choose to provide. When educational services are arranged, we may also collect scheduling, attendance, and educational progress information reasonably needed to provide those services.

Our website and service providers may collect basic technical information, such as browser type, IP address, and website usage, to operate and protect the site.

2. How We Use Information

We use information to respond to inquiries, assess service needs, arrange tutoring or educational programs, manage enrollment and scheduling, communicate with families, process payments through payment providers, maintain records, improve services, and protect our systems. We may send educational or promotional emails where permitted by law; recipients may unsubscribe using the instructions provided.

3. SMS Messaging and Consent

If you separately and voluntarily opt in, Bilingual USA may send text messages to the phone number you provide. Non-marketing messages may concern enrollment inquiries, class scheduling, appointment reminders, and educational services. A separate optional opt-in may cover promotional messages about educational programs, enrollment opportunities, and special offers.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact [email protected]. Consent to receive SMS is not a condition of purchasing services or submitting an enrollment inquiry. You may choose either, both, or neither category of SMS messages.

SMS privacy: We do not sell or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties for their own marketing or promotional purposes. We may provide this information to messaging vendors and service providers solely as needed to send messages on our behalf or comply with applicable law. Other provisions of this policy do not override this restriction.

4. Service Providers and Disclosure

We may use service providers to operate the website, maintain contact records, deliver educational services, manage communications, and process payments. These providers receive information as needed for those functions. We may also disclose information when required by law, to protect rights or safety, or in connection with a lawful business transition. We do not authorize service providers to use student or family information for unrelated purposes.

5. Student and Children’s Information

Our services may involve minors. A parent or legal guardian should submit initial inquiries and provide authorization for a minor’s enrollment and use of online learning services. Children under 13 should not independently submit personal information through our public inquiry form. If you believe a child has submitted information without appropriate parental involvement, contact us so we can review the request.

6. Data Security and Retention

We use reasonable administrative and technical measures intended to protect personal information. No internet service can guarantee absolute security. We retain information for as long as reasonably necessary for services, legal and accounting obligations, dispute resolution, and legitimate operational needs, and then delete or de-identify it as appropriate.

7. Your Choices and Requests

You may contact us to request access to or correction of information associated with your inquiry, or to ask about deletion where applicable. We may need to verify the requester’s identity and may retain certain information when required or permitted by law. For marketing emails, follow the unsubscribe instructions. For SMS, reply STOP.

8. External Services and Updates

Third-party sites or services linked from our website may have their own privacy practices. We may update this policy by posting a revised version with an updated effective date on this page.